Return & Refund
For 98% of our customers, everything goes perfectly after placing their order. Impeccable Import, Delivery, Lead Times and Quality !
However, at KoreanxWear, we want 100% of our customers to be satisfied! For this, we offer you real Guarantees with our Returns and Refunds policies.
FEEDBACK
Your item has a defect or it is not your size? You have 14 days after receipt to return it! Dismissal is subject to the decision of KoreanxWear management and the following conditions.
- You have followed the advice given to choose your size.
- Your product has a major design flaw.
- Return costs are your responsibility.
- Shipping costs are non-refundable.
- Only one size exchange possible
REFUND
Our products come from Asia (South Korea and China), it is possible that there are problems with the import of products (very rare). That's why KoreanxWear 100% Guarantee your order !
After 30 days without having received your order (i.e. twice the maximum period) you can contact us to receive an apology gift .
If the order has still not arrived after 14 additional days we offer two options:
- Either we send back the parcels of your order.
- Or we will refund the order. (plus delivery)
Delays due to the COVID-19 crisis constitute a case of force majeure and do not give rise to our liability.
DISCLAIMER
Koreanxwear will not be responsible for:
- Incorrect/incorrect address when ordering
- Wrong recipient details
- Address not found/delivery impossible for special case
- Change of address after shipment
No refunds or returns will be possible for these situations. However, we will be available to find a solution together.
If necessary, you can contact the after-sales service